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The dream customer

2018-10-04T12:51:15+00:00May 29th, 2018|

  The dream customer In 2012, the first major collaboration between Chrysler and Fiat produced a brand new version of the classic 1970s Dodge Dart, to a lukewarm reception. Why? At least three reasons: including a manual transmission for a mainly automatic transmission buying audience; installing a European style dual clutch, for mainly American buyers [...]

Can you teach intuition?

2018-10-04T12:38:06+00:00May 21st, 2018|

Can you teach intuition? When I walked into the boardroom I knew something was seriously off key here. The new CEO was sitting with his back to his team. Some leaders were juggling with their phones, others were answering emails. This was supposed to be a breakthrough meeting about the strategy for the coming two [...]

To be agile you have to align your organisational structures vertically

2018-10-04T12:57:43+00:00April 30th, 2018|

  To be agile you have to align your organisational structures vertically I was working for an international jewellery firm. The grandson had called me in to talk about the succession planning in their family business. After a long conversation about some of the dysfunctional dynamics in the family, I asked to see the organisational [...]

Team agility and business innovation

2018-10-04T12:59:06+00:00April 17th, 2018|

Team agility and business innovation: Agile boundary paradoxes by Sari van Poelje A new study conducted by Censuswide, sponsored by Ricoh Europe, examines the challenges and opportunities in establishing more agile and flexible businesses. Top of the list is regulation (39%), followed by lack of investment in new technologies (37%) and inescapably rigid internal hierarchies (35%) [...]

Agile leadership

2018-03-29T16:13:10+00:00March 29th, 2018|

  Agile leadership by Sari Van Poelje When I started working at KLM in my first ever job as a team leader I made every mistake I see beginning leaders make. I did the work, instead of helping others to do it. I told people what to do and how to do it, instead of [...]

Uncover your customer’s dreams

2018-10-04T12:42:02+00:00March 22nd, 2018|

Uncover your customer’s dreams I had been offering coach training for 25 years before I finally decided to ask my alumni why they came to me. I was facing a decision to invest in certification and wanted to know if it would make a difference. I found that my customers could easily get traditional training [...]

What are the key learning moments in your leadership?

2018-03-15T11:26:49+00:00March 15th, 2018|

  What are the key learning moments in your leadership? When I was a global talent director I sent managers to very expensive training courses but soon realised they were not learning anything. By learning I mean changing behaviour. So I set out to understand what were the key learning moments that actually led to [...]

Transform your personal purpose…

2018-06-14T11:07:13+00:00March 8th, 2018|

Transform your personal purpose... by Sari Van Poelje I could describe my expat childhood in very different ways. I could tell you a story of a nomadic existence, and searching for home. Or I could tell you a story of the rich cultural experiences we had and the opportunity to build friendships all over the [...]